Shipping policy
SHIPPING POLICY
1. Artisan Production and Availability
Giaquinto Tessitura Artigianale products are made directly through our artisan textile production.
Some of the items available in our online store are normally in stock and ready for order preparation. Other items, variants, colours, sizes or quantities may require production, weaving, sewing or finishing to be completed after the order has been received.
The fact that an item can be purchased on the website does not therefore necessarily mean that every variant, colour, size or quantity is already physically ready for shipment.
2. Order Preparation Times
When all ordered items are in stock, the order is normally prepared and handed over to the courier as quickly as possible.
If one or more items need to be produced, completed or finished, preparation may take longer, generally approximately 7 to 15 business days, depending on the item, the quantity requested and the current production cycle.
In special circumstances or for work requiring longer preparation times, the customer will be informed promptly using the contact details provided with the order.
The preparation times indicated are estimates and may vary due to the nature of artisan production.
3. Customised and Made-to-Measure Products
For made-to-measure, embroidered or personalised products, production times may vary depending on the work requested.
Where necessary, estimated production times will be agreed upon or communicated to the customer before the order is dispatched.
4. Preparation Times and Transit Times
The time required to prepare or produce an order is separate from the transportation time.
Once preparation has been completed and the shipment has been handed over to the courier, the transit time applicable to the selected destination begins.
Any estimated delivery dates displayed during the purchasing process must therefore be considered together with any time required for preparation, production or finishing of the item.
5. Shipping Costs
Applicable shipping costs are displayed during checkout before the order is confirmed and may vary depending on the destination, the characteristics of the order and the available shipping service.
Customers can review the total cost of their order before proceeding with payment.
6. International Shipping
For shipments to countries outside the European Union, customs duties, taxes, import charges or other fees imposed by the authorities of the destination country may apply.
Unless otherwise stated during the purchasing process, any such charges are not included in the price of the products or shipping costs and may be charged to the recipient in accordance with the regulations of the importing country.
Customs procedures and processing times are not directly controlled by Giaquinto Tessitura Artigianale and may affect overall delivery times.
For international shipments, and particularly shipments to the United States, Canada and Australia, customers are advised to check with particular care, before completing the purchase and again upon receiving the order confirmation, the items, quantities, colours, sizes and other variants selected.
If the product delivered correctly corresponds to the product stated in the order confirmation, but the customer selected an item, colour, size or variant different from the one they intended to purchase, any exchange is subject to the conditions set out in our Returns and Refunds Policy.
International exchange requests resulting from a customer's choice or error are assessed in advance by Giaquinto Tessitura Artigianale, taking into account the total value of the order, the type and quantity of products and the logistics costs involved.
If the exchange is authorised, all costs relating to the collection or return of the products to Italy and the subsequent shipment of replacement products shall be borne by the customer.
An exchange may not be authorised where, taking into account the value of the order and the transportation costs involved, the operation would be economically disproportionate.
Before making any international return, customers must contact us at info@tessituragiaquinto.com and wait for the relevant instructions.
The provisions concerning the costs of exchanges requested by customers do not apply where, due to an error attributable to Giaquinto Tessitura Artigianale, the customer receives an item or variant different from the one stated in the order confirmation.
Nothing in this section affects any mandatory rights granted to consumers under applicable law.
7. Delivery Address and Recipient Contact Details
The customer is responsible for providing a complete and accurate delivery address.
Customers are also advised to provide a valid telephone number, where requested, to assist the courier with delivery.
In the event of an error in the delivery address or other information provided, customers are requested to contact us promptly at info@tessituragiaquinto.com.
If the shipment has not yet been handed over to the courier, we will make every reasonable effort to correct the information.
If the shipment has already been handed over to the courier, any address changes, redirections, storage charges, returns or new shipments resulting from incorrect or incomplete information provided by the customer may result in additional costs. Such costs may be charged to the customer to the extent permitted by applicable law.
8. Shipment Tracking
Where available for the shipping service used, once the order has been handed over to the courier, customers will be provided with the information necessary to track the delivery.
Delivery times provided by the courier are estimates and may vary due to, for example, public holidays, weather conditions, periods of high shipping volume, customs procedures or other circumstances outside the seller's direct control.
9. Delivery and Package Inspection
Upon delivery, customers are advised to check the external condition of the packaging.
If there is visible damage, evidence of tampering or other anomalies, customers are advised to report them promptly to the courier and, where possible, document the condition of the package with photographs.
If the product received is damaged or different from the product ordered, customers may contact us at info@tessituragiaquinto.com, providing the order number and photographs that may assist us in assessing the issue.
10. Orders Containing Multiple Products
When an order contains several items and one or more products require longer preparation times, the order may be shipped together once all items have been completed.
Where a different arrangement may be appropriate, we may contact the customer to agree on the most suitable solution.
11. Returns, Exchanges and Replacement Shipments
The conditions relating to the right of withdrawal, returns, exchanges, refunds and any costs associated with returns, collection and replacement shipments are governed by our Returns and Refunds Policy available on the website.
In particular, an exchange of a product that was correctly shipped but ordered by the customer in a different colour, size, variant or item from the one they intended to purchase must not be arranged independently.
The customer must contact Giaquinto Tessitura Artigianale in advance and wait for the relevant instructions.
12. Contact Information
For information regarding the preparation or shipment of an order:
Giaquinto Katiuscia
Via Cenobio Basiliano 25
73028 Otranto (LE) – Italy
VAT No. 04941470751
Tax Code: GQNKSC79E64D851W
REA LE-330296
Email: info@tessituragiaquinto.com